Insource Healthcare Solutions, with locations in upstate New York and Pennsylvania, is expanding access to healthcare and eliminating much of the inherent waste and inefficiency in the traditional delivery of medical services by leveraging video collaboration solutions from Polycom, Inc. (Nasdaq: PLCM), the global leader in open, standards-based unified communications and collaboration (UC&C). Insource is providing access to urgent care treatment, medical specialists and primary care doctors at costs up to 90 percent lower than those of traditional hospitals and physician groups.
“With the Affordable Care Act providing medical coverage to millions of Americans who were previously uninsured, the traditional healthcare system will be hard-pressed to meet the needs of everyone, which is why our model is proving to be so successful,” said Mark Celmer, CEO of Insource Healthcare Solutions. “We eliminate the need to wait weeks to see specialists by collaborating via video with experts all over the world. Telemedicine also allows our network of primary care and urgent care providers to see anyone at any time without traveling. This lets doctors dramatically increase their productivity, saving insurance providers and patients thousands of dollars on medical procedures.”
Insource is using wall-mounted and cart-mounted Polycom® HDX® 8000 video systems at its facilities. These systems stream video to remote physicians who have Polycom® RealPresence® Desktop software on PCs/laptops or Polycom® RealPresence® Mobile software on tablets. This enables the physicians to observe, interact with, and diagnose patients to eliminate delays that often occur when doctors are not in the same physical locations as their patients.
Through the integration of Polycom® RealPresence® video collaboration solutions with medical equipment such as stethoscopes, electrocardiogram machines, imaging devices, medical carts and more, Insource is often able to deliver treatment via video collaboration in 15 minutes. This approach all but eliminates the widespread problem of patients leaving without treatment that plagues overcrowded emergency rooms, clinics and many other healthcare facilities.“Patients often tell us they’ve never had as positive a medical experience as they have at our facilities,” said Celmer. “It’s common for patients to go from door-to-discharge in 45 minutes. The outdated healthcare system in the U.S. presents countless opportunities for process improvement. Our use of Polycom video collaboration enables us to completely redesign the healthcare experience from the ground up to improve patient outcomes, drive cost out of the system, and make healthcare more affordable and accessible. This is the future of healthcare.”
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