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Orange Business Services achieved the only Leader rating in the global enterprise market for IP telephony and unified communications services for the third consecutive year, according to a recent report from Current Analysis
1. The company was also rated Very Strong in Cloud/Hosted Services and Service Delivery. The Cloud/Hosted Services ranking recognizes the strength of
Business Together as a Service, the market’s first Unified Communications as a Service (UCaaS) offer available for large enterprises on a global scale.
“Orange Business Services is a leader in the global enterprise market for IP telephony and UC services because it has the global resources, portfolio and customer support organization to deliver these solutions across regions,” said Cindy Whelan, Current Analysis Research Director, Business Network and IT Services.
As a leader in the global unified communications enterprise market, Orange Business Services supports multinational companies on their unified communications journeys through:
global reach – Orange Business Services provides a robust portfolio of unified communications and collaboration solutions in a market-leading 100-plus countries over its own network. This is a key differentiator, enabling a seamless, global unified communications solution for MNCs, such as
Heineken, whether they choose premise-based or cloud-based UC solutions.
depth of portfolio – As a global integrator, Orange Business Services combines leading unified communications products with real-time services like enterprise telephony, mobility, voice, video and conferencing. Orange Business Services offers the broadest range of fully-managed solutions, with premise-based solutions based on leading vendor technology; flexible cloud-based solutions such as
Business Together as a Service which was named Best Cloud Service at the 2012 World Communication Awards (WCA); and hybrid models.
service wrap – Orange Business Services offers an unmatched service wrap to support its unified communications portfolio, including professional and integration services, training and internal communications, and customized support desk for full customer support. Customers benefit from in-country resources in more than 160 countries. Full life cycle services encompass consulting, project management, global deployment, equipment resale, integration, and migration. Orange supports customers 24x7 through an ITIL
® based service management framework. Its people, processes and state-of-the-art tools are ISO certified.
“Companies looking for a unified communications solution need a solution that is agile, flexible and seamless,” said Paul Molinier, vice president, Unified Communications & Collaboration (UC&C), Orange Business Services. “Orange has strategically organized its unified communications portfolio based on user profiles that incorporate IM, presence, telephony, unified messaging, conferencing, and mobility. It all works together to provide a globally-synchronized unified communications solution – whether premise-based or cloud-based – that is easy for companies to understand and end users to adopt.”