According to the U.S. Census, approximately one-third of American households have a member who has a disability. To better serve its customers, Comcast today announced it has created a dedicated accessibility customer support team and opened an accessibility product and development lab. These two key initiatives are examples of Comcast’s commitment to meet the needs of customers with disabilities.
“Accessibility is the measure of how effectively people with disabilities can use and enjoy the programming, products and services we deliver and how successful we are at making these solutions available to the widest possible audience,” said Tom Wlodkowski, Vice President of Accessibility for Comcast. “Comcast and my team are laser focused on developing new innovative solutions that enhance the user experience for these customers as well as utilizing these same technologies to ultimately enhance and improve how all of our customers interact with our services.”
In addition to launching these initiatives, Comcast is making a collection of programming featuring disability related themes available to all Xfinity TV customers on Xfinity On Demand, Xfinity.com/TV and the Xfinity TV Player app through November 8th.
Dedicated Customer Support for People with DisabilitiesClosed captioning, video description, accessible billing services and operating web and mobile interfaces with screen reader software are especially important for people with disabilities. Now, customers can contact a dedicated support team of 22 agents specially trained on all things related to Comcast accessibility, in the new Comcast Accessibility Center of Excellence for help with these and other general support issues. Customers can access the center directly by calling 855-270-0379 seven days a week between the hours of 9 a.m. and 10 p.m. (ET). Customers can also contact an Accessibility Center of Excellence representative via chat ( https://www.comcastsupport.com/ChatEntry/Default.aspx?Trouble.Accessibility%7Cform). National Disability Awareness Xfinity On Demand Collection Comcast has gathered a collection of programming including award-winning movies, biographical films, documentaries, TV shows and interviews across Xfinity On Demand, Xfinity.com/TV and on the Xfinity TV Player app that positively portray people living with disabilities.