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JiveX Brings Customer Communities To The Cloud

LAS VEGAS, Oct. 23, 2013 /PRNewswire/ --  Jive Software, Inc. (Nasdaq: JIVE) today unveiled JiveX – a new cloud version of its industry-leading customer community platform. JiveX offers a mix of popular features like advanced gamification, search and theming, with new features like Facebook and Twitter integration that brings in social conversations into a central connected hub. JiveX also includes CRM and marketing automation system integration that aligns communities to key goals and metrics, enhanced profiles to connect company champions with the broader customer base and new analytics features that propel engagement strategies.

JiveX merges activity from social streams like Facebook and Twitter with conversations occurring directly on community sites. Companies can also tie fan pages to a community so customers can follow, share and make comments, which are immediately synched back to the original post. Community managers can also integrate Twitter directly into support back channels for a more holistic view of brand activity.

"Using Jive's external community platform has far exceeded our expectations, helping increase the engagement of our customers and partners by over 200 percent while reducing the time it takes to ramp up support teams," said Krissy Espindola, director of knowledge management and social support, T-Mobile. "We are excited to see the innovative updates to JiveX on a quarterly basis and the added collaborative and productive benefits Jive will be bring to customer communities."

Jive Brings the Most Advanced External Community Platform to the Cloud: JiveX is built on Jive's powerful on-premise external community platform, which offers intuitive theming features that provides a consistent look with a company's brand, advanced search capabilities that highlight people, places and content from inside the community or from other existing systems and gamification capabilities that gives community managers built-in tools to encourage desired actions.  These features along with several new enhancements in JiveX will be available to companies starting in early 2014:

  • JiveX merges activity from social streams like Facebook and Twitter with conversations occurring directly on community sites. Companies can also tie fan pages to a community so customers can follow, share and make comments, which are immediately synched back to the original post. Community managers can also integrate Twitter directly into support back channels for a more holistic view of brand activity.
  • JiveX connects CRM and marketing automation systems like Marketo within communities, helping companies convert community activity to leads, opportunities and revenue. Companies can also leverage JiveX to improve how they segment campaigns based on prospect and customer activity on the community.
  • Point-and-click analytics blend the power of natural language processing and sentiment analysis with the ease of pre-built templates for quickly identifying influencers and trends.  These reports help companies better leverage customer champions, optimize customer engagement, while decreasing issues and costs.  JiveX also offers personal analytics on every post so users, and especially customer champions and administrators, can understand the reach their posts have, connect with top referrers and learn how to increase their reach.
  • Similar to Jive's popular social directory for modern enterprise portals, JiveX elevates the visibility of customer heros and champions on community sites – utilizing their vast knowledge of the business to influence others and lessen the support burden by answering questions. The profile section allows members to view how they are connected to one another and their reputation and expertise.  JiveX also offers beefed up search capabilities, including helping community members quickly look for a specific expertise.

"Now is the right time to bring the most powerful customer community to the cloud. With JiveX, we've made it possible for companies to take advantage of Jive's constant innovation without sacrificing power, scalability or security," said Nathan Rawlins, vice president of product marketing for Jive. "Jive X transforms the way companies connect, share and learn from their customers and partners – increasing satisfaction and loyalty, reducing cost and turning customers into an extension of their support and sales teams."

JiveX was introduced alongside the Jive Fall cloud release at JiveWorld13, taking place October 23-24 in Las Vegas.

About Jive SoftwareJive Software ( JIVE) is a leader in social business. Our cloud-based collaboration platform connects employees, customers and partners together – helping a company increase productivity by as much as 15%* according to research performed by a top three global business consultancy firm. By combining the power of cloud, mobile, big data and proprietary collaboration technologies, Jive is transforming the way work gets done and unleashing productivity, creativity and innovation for millions of people in many of the world's largest companies. For a free trial of Jive's next generation social business platform, please visit Try Jive.  

For more information, please visit www.jivesoftware.com or the Jive News Blog here.

* Source: Top three global business consultancy research; November 2012

Point-and-click analytics blend the power of natural language processing and sentiment analysis with the ease of pre-built templates for quickly identifying influencers and trends. These reports help companies better leverage customer champions, optimize customer engagement, while decreasing issues and costs. JiveX also offers personal analytics on every post so users, and especially customer champions and administrators, can understand the reach their posts have, connect with top referrers and learn how to increase their reach

 

Jive Software's logo.

 

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