"Government agencies across the country are dealing with harsh budget realities, and yet citizen service expectations are at an all-time high," said Paul Jarman, CEO at inContact. "For a service-heavy organization like the Georgia Department of Revenue, a cloud-based approach to contact center operations can help meet rising demand while saving taxpayer dollars."
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inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.SOURCE inContact