"Dell SecureWorks has outpaced the rest of the competition by recognizing that public and private organizations truly want to believe that their MSSP will be able to deal with any incident, under the most adverse circumstances," noted Suby. "By offering superior, high-value content and webinars and hiring former military, law enforcement and intelligence agency personnel, who are quickly able to defuse stressful situations, Dell SecureWorks has emerged as a leader in delivering superior customer value."
"Our mission is to protect our customers and help them recover quickly from a security breach. We are honored and humbled by this recognition of our capabilities in this area," said Ret. Col. Jeff Schilling, Director of Incident Response (IR) at Dell SecureWorks. "The integration of our industry-leading cyber intelligence, along with our award -winning managed security services, enables our incident response consultants to be the best-informed forensics investigators. Our Counter Threat Unit (CTU) research team relentlessly pursues data about threat actors' tactics, tradecraft and procedures. Our seven global Security Operations Centers amass data about thousands of threats we detect on customer networks daily and billions of breach indicators correlated from many sources. This collective body of knowledge enables responders to quickly detect, contain and eradicate the intrusion from our customers' networks."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.