This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Cramer's Action Alerts PLUS - See his portfolio and get alerts BEFORE every trade. Learn more NOW!

Newsbyte: Utility Companies Redefine Customer Engagement With New SAP Multichannel Foundation Software

AMSTERDAM, Oct. 17, 2013 /PRNewswire/ -- SAP AG (NYSE: SAP) today announced the release of SAP® Multichannel Foundation for Utilities software, enabling utility companies to provide real-time, unified customer engagement through customer-preferred channels. A multichannel, self-service approach helps drive increased customer satisfaction, higher profit margins and lower average response times to customer requests. The announcement was made at European Utilities Week, being held on October 15-17 in Amsterdam, Netherlands.

(Logo: http://photos.prnewswire.com/prnh/20110126/AQ34470LOGO)

"SAP has worked with leaders in the utilities industry to change the dynamics of customer service," said Henry Bailey, global vice president of Utilities Business Solutions, SAP. "With real-time, unified customer engagement programs, utilities now have the tools to vastly improve the customer experience as well as reduce the costs associated with traditional service channels."

Empowered customers are changing the way services are delivered as new generations of consumers expect a more consistent experience across multiple touch-points. Businesses today can leverage upwards of five channels to proactively engage their customers, making multi-channel efforts the new norm. SAP Multichannel Foundation for Utilities and the recently released SAP® Utilities Customer Engagement mobile app facilitate utilities to deploy self-service apps in an affordable and scalable way. Now, multiple departments —from sales and marketing to customer service — can use multi-channel and multi-touch interactions to address the most relevant customer needs. SAP aims to provide a rich experience through mobile and social interaction, consistent communication across all channels, real-time answers and personalized offers.

SAP Utilities Customer Engagement has improved functionality to map areas suffering from power outages, explain what is causing the outage, show its impact and provide estimated restoration time. Additionally, the mobile app now allows utilities' customers to self-register, start and stop service, update account information, inquire about usage, pay bills, set up autopay, read meters, report outages and view outage information anywhere, at any time.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Try it NOW
Only $9.95
Try it NOW
14-Days Free
Try it NOW

Check Out Our Best Services for Investors

Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
Try it NOW
Try it NOW
Try it NOW
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
SYM TRADE IT LAST %CHG

Markets

DOW 17,870.18 -106.13 -0.59%
S&P 500 2,078.70 -7.54 -0.36%
NASDAQ 4,927.4520 -19.9890 -0.40%

Partners Compare Online Brokers

Free Reports

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs