ROCHESTER, N.Y., Oct. 17, 2013 (GLOBE NEWSWIRE) -- At its annual Users Training Conference in Washington DC, PINNACLE, a Windstream company, announced the winners of the 2013 PINNACLE Business Service Management (BSM) Innovator Awards.
- Compliance Management – City of Seattle: Challenged with providing 24 x 7 support and disaster preparedness, and optimizing recovery time, the City of Seattle employs PINNACLE's centralized database and management features to ensure it meets compliance guidelines through properly identifying critical services, report information and speed recovery with automated PBX programming.
- Self Service and Automation – Citi: To reduce delivery time, manage its global service inventory, enable access for users and ensure operational consistency, Citi leverages PINNACLE to automate lifecycles of provisioning and invoice processing, reporting and integration with other applications to optimize processes and oversee 700,000 services and transactions for 300,000 employees worldwide.
- Green IT Management – University of British Columbia: By focusing on "customer access" and "control" through PINNACLE, the university was able to reduce the consumption of key resources around order processing and billing, resulting in savings of roughly $1 million to date and significant reductions in paper waste.
- Business Intelligence – United States Postal Service (USPS): To effectively manage communications services across 40,000 locations spanning multiple carriers, the USPS uses PINNACLE's invoice management, service desk and system integration features to create universal, centralized data that enables it to analyze rates, gain insight into their locations' usage and reduce their overall telecom expenses.
- Resource Management – Oregon Health & Science University (OHSU): During its transition to a VoIP environment, OHSU leveraged PINNACLE's service, inventory and infrastructure management capabilities to transition data, create a sustainable network inventory and automate processes to prioritize and resolve issues.