Dell Software today introduced new mobility solutions designed to help customers better support increasingly mobile workers while minimizing security risks and IT complexity. Faced with a deluge of mobile devices, companies today are struggling to transform physical workplaces into “digital workspaces” that enable employees to be more productive and efficient without overburdening IT teams.
To extend IT operational agility, Dell is introducing a new Dell KACE endpoint systems management solution for performing real-time, in-field systems management from a tablet or smartphone. In addition, Dell SonicWALL is further extending its secure mobile access capabilities to address the needs of mobile workers while elevating the protection of corporate systems and data from mobile threats. Dell also is updating Dell Wyse Cloud Client Manager to support secure cloud-based management for additional devices, and launching a set of modular mobility consulting services for mid-market customers.
“As part of Dell’s focus on delivering end-to-end enterprise mobility solutions, we’re supplying customers with innovative hardware, software and services to help them plan, deploy and manage new workspace models,” said Tom Kendra, vice president and general manager of Systems Management for Dell Software. “Our latest mobility offerings and security enhancements are important steps in giving mobile employees reliable and secure access to the information and resources they need while empowering IT to bring it all together in an efficient, cost-effective manner.”
Improving IT Agility with New Dell KACE K1000 GO mobile applicationAs the rate of mobile device use in organizations increases, so does the need for IT to address an expanding range of device diversity issues. According to Forrester Research, Inc., employees use many different devices, from desktops (85 percent), laptops and netbooks (63 percent) to tablets (21 percent) and smartphones (48 percent) 1. As such, IT must embrace new support models and mobile-enabled tools to secure, manage and maintain devices that don’t fit naturally into traditional service and support structures. With the release of the Dell KACE K1000 GO app for Android and K1000 GO app for iOS devices, Dell Software frees IT administrators from the shackles of typical help desk and systems management support tools with mobile access to the powerful capabilities of the Dell KACE K1000 Systems Management Appliance. The Dell KACE K1000 GO app allows IT admins to access the K1000 from their mobile device, so they can review and respond to service desk notifications while away from their PC, prioritize and expedite problem resolutions, and deploy software more easily and efficiently. New agile systems management functionality of the Dell KACE K1000 GO app includes:
- Real-time alerts of ticket events through push notification to Android and iOS devices
- Streamlined workflow for creating, escalating and resolving trouble tickets
- Drill-down, detailed systems inventory to rapidly identify dependencies and root causes
- “On the fly” software distribution to accelerate updates