This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Citrix Customers Realizing Up To 50% Productivity Gains Using GoToAssist

Citrix announced today customer productivity gains of up to 50 percent through use of its cloud-based integrated support toolset, GoToAssist. The GoToAssist toolset combines Remote Support, Service Desk and IT Monitoring in one easy-to-use interface to simplify IT support and deliver amazing customer service experiences. GoToAssist Service Desk, newly added to the toolset in October 2012, has already received three industry awards. To recognize the product’s one-year debut, the company is offering a free 60-day trial of GoToAssist Service Desk.

Productivity, Scalability, Ease of Use

In a recent survey conducted by Citrix, GoToAssist customers reported increases in productivity ranging from 30 to 50 percent, with nearly all respondents (more than 90 percent) reporting significant work day efficiencies using one, two, or all product modules. These gains included supporting 50 percent or more new users; reducing the number of software installs at remote offices by 70 percent; and reducing the number of support requests by 60-75 percent through improving self-service capabilities. Top reasons for choosing Service Desk included better support for growing workforces, need for an integrated solution, and preference for an easy-to-use, intuitive tool.

“We’ve integrated three critical support tools to enable IT to easily and cost-effectively stay ahead of the demands of a consumerized and mobile world,” said Elizabeth Cholawsky, VP/GM IT Support and Access Lines of Business, SaaS Division, Citrix. “Productivity improvement is one of the primary reasons customers choose GoToAssist, and the best validation has been the amazing customer feedback we have heard in just the first 12 months. Today’s IT professionals have a very difficult challenge and we will continue to work closely with our customers to help them achieve their business goal – productivity efficiencies, better workflows and optimization of existing infrastructure.”

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 17,813.39 +1.20 0.01%
S&P 500 2,088.87 -0.27 -0.01%
NASDAQ 5,116.1430 +13.3350 0.26%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs