This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Citrix Customers Realizing Up To 50% Productivity Gains Using GoToAssist

Stocks in this article: CTXS

Citrix announced today customer productivity gains of up to 50 percent through use of its cloud-based integrated support toolset, GoToAssist. The GoToAssist toolset combines Remote Support, Service Desk and IT Monitoring in one easy-to-use interface to simplify IT support and deliver amazing customer service experiences. GoToAssist Service Desk, newly added to the toolset in October 2012, has already received three industry awards. To recognize the product’s one-year debut, the company is offering a free 60-day trial of GoToAssist Service Desk.

Productivity, Scalability, Ease of Use

In a recent survey conducted by Citrix, GoToAssist customers reported increases in productivity ranging from 30 to 50 percent, with nearly all respondents (more than 90 percent) reporting significant work day efficiencies using one, two, or all product modules. These gains included supporting 50 percent or more new users; reducing the number of software installs at remote offices by 70 percent; and reducing the number of support requests by 60-75 percent through improving self-service capabilities. Top reasons for choosing Service Desk included better support for growing workforces, need for an integrated solution, and preference for an easy-to-use, intuitive tool.

“We’ve integrated three critical support tools to enable IT to easily and cost-effectively stay ahead of the demands of a consumerized and mobile world,” said Elizabeth Cholawsky, VP/GM IT Support and Access Lines of Business, SaaS Division, Citrix. “Productivity improvement is one of the primary reasons customers choose GoToAssist, and the best validation has been the amazing customer feedback we have heard in just the first 12 months. Today’s IT professionals have a very difficult challenge and we will continue to work closely with our customers to help them achieve their business goal – productivity efficiencies, better workflows and optimization of existing infrastructure.”

1 of 3

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,643.73 +286.86 1.65%
S&P 500 2,046.61 +33.72 1.68%
NASDAQ 4,730.5330 +86.2210 1.86%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs