Citrix announced today customer productivity gains of up to 50 percent through use of its cloud-based integrated support toolset, GoToAssist. The GoToAssist toolset combines Remote Support, Service Desk and IT Monitoring in one easy-to-use interface to simplify IT support and deliver amazing customer service experiences. GoToAssist Service Desk, newly added to the toolset in October 2012, has already received three industry awards. To recognize the product’s one-year debut, the company is offering a free 60-day trial of GoToAssist Service Desk.
Productivity, Scalability, Ease of Use
In a recent survey conducted by Citrix, GoToAssist customers reported increases in productivity ranging from 30 to 50 percent, with nearly all respondents (more than 90 percent) reporting significant work day efficiencies using one, two, or all product modules. These gains included supporting 50 percent or more new users; reducing the number of software installs at remote offices by 70 percent; and reducing the number of support requests by 60-75 percent through improving self-service capabilities. Top reasons for choosing Service Desk included better support for growing workforces, need for an integrated solution, and preference for an easy-to-use, intuitive tool.
“We’ve integrated three critical support tools to enable IT to easily and cost-effectively stay ahead of the demands of a consumerized and mobile world,” said Elizabeth Cholawsky, VP/GM IT Support and Access Lines of Business, SaaS Division, Citrix. “Productivity improvement is one of the primary reasons customers choose GoToAssist, and the best validation has been the amazing customer feedback we have heard in just the first 12 months. Today’s IT professionals have a very difficult challenge and we will continue to work closely with our customers to help them achieve their business goal – productivity efficiencies, better workflows and optimization of existing infrastructure.”