This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

LexisNexis Provides Multi-Language CRM Contacts In InterAction 6.2

LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® 6.2 – the latest version of its premier customer relationship management (CRM) tool. Among the newest features is the ability to seamlessly link contact records with multiple entries in different languages together. This enables global firms, serving clients in multiple countries, and speaking a variety of different languages, to ensure clients are receiving the service, collaboration and communication, in their native language.

“Amid the globalization trend of shrinking boarders, it’s become increasingly important for international businesses to communicate with contacts in their native language,” said Rutger van der Wall, vice president and managing director, CRM & Analytics for LexisNexis. “Naturally, this also requires a way to track and manage these interactions in a CRM tool and InterAction 6.2 is providing that means.”

Data quality challenges in international professional services firms occur when the primary language established for the firm, and by extension, the CRM system, is different than the local language of users. This means the CRM user is forced to document contact information, to include interactions with that contact, in a language other than the native language of both the user and contact.

That approach often results in duplicate CRM records for a single contact in multiple languages, which are difficult to maintain, search and manage. The new multi-language support in InterAction 6.2 provides a unified contact record containing the profile, activities and relationship links – along with the ability to search and manage that contact in a user’s native language.

“Duplication of records as a result of multi-lingual capabilities is a common challenge among CRM tools in the international arena of law firm business development,” added van der Wall. “We are solving a major data quality challenge with this update.”

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,131.97 +100.83 0.59%
S&P 500 1,998.98 +14.85 0.75%
NASDAQ 4,552.7590 +33.8570 0.75%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs