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Swedish Medical Center Achieves Quality And Patient Experience Improvements After Implementing Tableau Software

SEATTLE, Oct. 9, 2013 /PRNewswire/ -- Swedish Medical Center (Swedish), the largest non-profit health provider in the Greater Seattle area, has deployed Tableau Software (NYSE: DATA) to understand and communicate care provider and hospital performance across a number of areas. After implementing Tableau as its primary enterprise-wide analytics platform, the healthcare provider is driving improvements in quality, improving patient experience and making strides to consistently improve in other areas.

(Logo: http://photos.prnewswire.com/prnh/20130718/SF48964LOGO)

Understanding, sharing and ultimately improving performance measures has always been deeply important to Swedish. This ongoing effort has become an even higher priority as healthcare moves more aggressively to value-based reimbursement models. Under these new models, organizations will face reduced payments if they miss targets for factors such as readmission rates, patient experience and other performance measures.

Swedish had been trying to track and communicate performance measures on these and other metrics, but needed to find a way to do so more effectively, reach a larger audience, do it for less money—and tie these efforts into driving organization-wide performance improvement. 

"Different groups in the organization were using spreadsheets to gather and organize re-admissions data, and it was very time consuming for analysts and managers.  Collecting all the data and trying to get good reports took time away from more valuable tasks.  Everyone from the CEO to the managers thought there was a better way to solve this problem," says David Delafield, Chief Financial Officer of Swedish Medical Group, a division of the Swedish organization.

Swedish also sent patient satisfaction surveys to more than 15 percent of its patients each year, but it lacked a centralized way to share the results. In addition to preparing for value-based reimbursement, Swedish wanted to improve other areas like operating room efficiency, physician engagement and financial performance.

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