Verint® Systems Inc. (NASDAQ: VRNT) today announced that company and customer subject matter experts will present at several global conferences and online events this month. Key themes will focus on ways to leverage big data to gain actionable customer insights, capture and assess customer sentiments across multiple communications channels, and reveal best practices to improve service and strengthen customer loyalty.
On October 9 at 6 p.m. IST at The Westin Gurgaon, Verint’s Daniel Ziv—vice president, voice of the customer analytics—will join forces with customer Firstsource Solutions Limited and analyst firm Frost & Sullivan to present “Voice of the Customer Analytics as a Competitive Advantage.” A second session will take place at 6:30 p.m. IST on October 10 at The Oberoi in Bangalore India.
This panel of experts will explore how a unified Voice of the Customer (VoC) solution—including speech, text, and social media analytics, as well as enterprise feedback management—can deliver business insights to aid organizations in providing superior customer service, achieving quantifiable ROI and attaining a critical competitive advantage, particularly for the BPO market.CEE Retail Banking Forum October 9; Budapest, Hungary Richard Bennett, solutions consultant, back-office practice, Verint EMEA, will discuss “How Parkinson’s Law Applies to the Retail Banking Enterprise” at 11:10 a.m. CEST. When organizations lack visibility into end-to-end performance, they may overcompensate and overstaff. Sometimes the productive capability exceeds the required capability by more than 100 percent, but can go unnoticed when productivity goes down to match the available time. This phenomenon, known as Parkinson’s Law, states that work expands to fill the time available for its completion. During this session, attendees will gain insights and learn about solutions that can help measure the extent of this issue across the enterprise, whether in the contact center, back-office or branch network, and what to do about it.