NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, and Nationwide Building Society announced today that Nationwide Building Society is deploying NCR’s Voice Guidance text-to-voice capabilities to improve access at ATMs for visually impaired customers. The innovative project is in partnership with Royal National Institute of Blind People (RNIB) and part of a wider software update for Nationwide’s ATMs in the UK that is based on NCR APTRA™ software.
Nationwide will roll-out a pilot of the Voice Guidance solution to 50 Nationwide branches in Q4 2013. Seventy-five percent of Nationwide’s 1,300 branch ATMs will have the functionality by the end of February 2014.
“As part of our continuing efforts to improve our service, we must ensure that the consumer experience continues to be enhanced for all customers,” said Chris Shott, Head of Property & Corporate Services at Nationwide Building Society. “This includes the large number of visually impaired customers who bank with Nationwide. To achieve this, we have partnered closely with the RNIB and NCR to scope out what is required. We are proud of this innovative software-based solution that will soon be rolled out across most Nationwide branch ATMs in the U.K.”
The upgrade, driven by Nationwide, is in partnership with NCR and aligned with RNIB’s Make Money Talk campaign. Originally launched in 2011, RNIB’s campaign highlighted how only 11 percent of the 2 million people with sight loss in the U.K. used ATMs without assistance compared to 80 percent of the general public. RNIB has actively encouraged major U.K. banks to make Britain's ATM network accessible to blind and partially sighted people.Fazilet Hadi, RNIB's group director of Inclusive Society said, “We are delighted that Nationwide has worked with NCR to begin rolling out speech-enabled ATMs, benefiting thousands of people with sight loss. We believe all banks in the U.K. should provide cash machines with audio facilities for their blind and partially sighted customers.”