- Listen hard to the substance of what the "yeller" is saying. He may be expressing deep feelings or revealing very significant interests.
- Don't respond immediately. One possibility is to sit there with a poker face in silence. In effect of this is letting him know that what he said or, more specifically, how he said it, is offensive to you.
- Another response is to talk in a very soft voice. Speaking very slowly. Make him listen to you, even to the point where he asks you speak a little louder.
- Your responses should begin with indication that you were listening, "If I understood you correctly ..." While you may understand what he said, that doesn't necessarily mean you agree with it. Make that point clearly.
- If the yelling produces an emotional reaction from you, you might say a version of "When someone yells at me I feel hurt/insulted/misunderstood/as if we are not communicating."
How to Handle 'Desk Rage' in Your Office
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