Verint® Systems Inc.
(NASDAQ: VRNT) today announced that a leading communications provider of wireline and wireless services is leveraging its
Impact 360® Desktop and Process Analytics
capabilities. The technology is helping the organization encrypt customer calls that are recorded via its existing workforce optimization solution from Verint.
The communications provider sought to address the requirements mandated by the Payment Card Industry Data Security Standard (PCI DSS), and further protect sensitive customer data from potential breaches. Capitalizing on its existing Verint call recording technology, the organization added Impact 360 Desktop and Process Analytics with PCI encryption.
With these capabilities, it has equipped its operation with the ability to pause and resume interactions, and completely avoid the recording of sensitive information, such as cardholder data.
“Data security is a growing priority for organizations,” shares Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions
. “The number of data breaches that have occurred in just the past few years has made it imperative for businesses to comply with PCI standards by encrypting sensitive customer information when recorded, in transit and archived—not only to protect the business itself, but ultimately for the customer’s own protection. Verint software offers flexible security features that help our customers respond to specifications in the PCI standard and take a pointed approach to compliance and data protection.”
Impact 360 Desktop and Process Analytics helps address data privacy requirements, while capturing employee desktop activities across different systems, applications and processes. By enabling these aspects of customer service operations to be tracked, measured and analyzed, the software can help organizations—including this communications provider—improve efficiency, reduce costs and liability, and enhance the customer experience. With PCI Encryption come robust security options to help organizations achieve compliance with the PCI DSS such as AES 256-compliant encryption that helps protect data and includes a separate key management system. This helps enable users to move, archive and store customer data, while protecting it from unauthorized access.