FAIRMONT, W.Va., Oct. 4, 2013 /PRNewswire/ -- The Public Service Commission of West Virginia will host a series of public comment hearings later this month as part of its general investigation into the meter reading, billing and customer service practices of Mon Power and Potomac Edison.
The public comment hearings are set for:
- Oct. 23, Shepherd University, Frank Center, 260 University Drive, Shepherdstown, WV, at 5:30 p.m.
- Oct. 24, Shepherd University, Frank Center, 260 University Drive, Shepherdstown, WV, at 9:30 a.m.
- Oct. 24, West Chester Village, Stafford Room, 1825 Locust Avenue, Fairmont, WV, at 5:30 p.m.
- Oct. 25, West Chester Village, Stafford Room, 1825 Locust Avenue, Fairmont, WV, at 9:30 a.m.
In addition to receiving comments from customers, the companies will make a presentation at each hearing about the meter-reading and billing issues, as well as steps that have been taken to help prevent recurrences of issues. Company representatives also will be available after each hearing to speak individually with customers who have questions about their electric bill.
Mon Power and Potomac Edison customers with questions about their bills are encouraged to call the Customer Contact Center at 1-800-686-0022 and 1-800-686-0011 respectively. Customer service representatives will help customers understand their bills and assist those who could have difficulty paying their bills to set up a payment plan.Mon Power and Potomac Edison are FirstEnergy electric distribution companies. Mon Power serves about 385,000 customers in north central areas of the state, and Potomac Edison serves about 132,000 customers in the state's Eastern Panhandle. Follow Mon Power on Twitter @MonPowerWV. Follow Potomac Edison on Twitter @PotomacEdison. FirstEnergy (NYSE: FE) is a diversified energy company dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Maryland, Ohio, Pennsylvania, New Jersey, New York and West Virginia. Its generation subsidiaries control more than 20,000 megawatts of capacity from a diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro, pumped-storage hydro and other renewables. Follow FirstEnergy on Twitter @FirstEnergyCorp. Forward-Looking Statements: This news release includes forward-looking statements based on information currently available to management. Such statements are subject to certain risks and uncertainties. These statements include declarations regarding management's intents, beliefs and current expectations. These statements typically contain, but are not limited to, the terms "anticipate," "potential," "expect," "believe," "estimate" and similar words. 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Actual results may differ materially due to the speed and nature of increased competition in the electric utility industry, in general, and the retail sales market in particular, the impact of the regulatory process on the pending matters before FERC and in the various states in which we do business including, but not limited to, matters related to rates and pending rate cases, the uncertainties of various cost recovery and cost allocation issues resulting from ATSI's realignment into PJM, economic or weather conditions affecting future sales and margins, regulatory outcomes associated with storms, including, but not limited to Hurricane Sandy, Hurricane Irene and the October snowstorm of 2011, changing energy, capacity and commodity market prices including, but not limited to, coal, natural gas and oil, and availability and their impact on retail margins, the continued ability of our regulated utilities to recover their costs, operation and maintenance costs being higher than 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FirstEnergy expressly disclaim any current intention to update, except as required by law, any forward-looking statements contained herein as a result of new information, future events or otherwise. SOURCE FirstEnergy Corp.