LONDON, Oct. 3, 2013 (GLOBE NEWSWIRE) -- Delivering a poor customer experience can have a significant impact on a brand or organisation, according to new research* from Mitel® (Nasdaq:MITL) (TSX:MNW), which reveals the important role of contact centres in driving customer loyalty and retention. Almost three quarters (74%) of UK adults would change supplier based on a poor experience with the contact centre, with 46% of these consumers confirming they have already switched for this reason.
Poor Customer Experience Will Drive 74% Of Consumers To Change Supplier
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