CHICAGO, Oct. 2, 2013 /PRNewswire/ -- The Independent Insurance Agents & Brokers of America (IIABA or the Big "I") presented CNA with the Best Practices Award of Excellence at the recent education convocation held in conjunction with the Big "I" Leadership Conference in San Antonio, Texas.
"CNA has done an excellent job of using the Best Practices metrics and programs in their agent training and communications," said Robert Rusbuldt, Big "I" president & CEO. "We are honored to recognize CNA for their hard work, excellent service and dedication."
CNA was recognized for promoting Best Practices by using numerous avenues including: continuing to be actively involved in the Council for Best Practices, training their field forces on the value of Best Practices, and using Best Practices as a metric for choosing which agencies to work with and their overall strategy with their agency force. CNA was also acknowledged for including Best Practices information in their agent communications and in their workshops for their agents and field force."We are proud to have received this prestigious award," said Roger Nulton, senior vice president, producer and product development. "The customer is at the center of everything we do at CNA. We value the long-standing, positive relationships we have established with our independent agents and brokers, and continually ask for feedback on what they need so we can better serve their interests." The Best Practices award recognizes those companies that have made imaginative, outstanding and unique contributions in advocating Best Practices philosophies that enhance the independent agency system. The Big "I" Best Practices program, which was launched in 1993, provides performance benchmarks and business strategies that serve as a guide to improving agency performance. Serving businesses and professionals since 1897, CNA is the country's seventh largest commercial insurance writer and the 13th largest property and casualty company. CNA's insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages. CNA's services include risk management, information services, underwriting, risk control and claims administration. For more information, please visit CNA at www.cna.com. "CNA" is a service mark registered by CNA Financial Corporation (NYSE: CNA) with the United States Patent and Trademark Office. Certain CNA Financial Corporation subsidiaries use the "CNA" service mark in connection with insurance underwriting and claims activities. Follow CNA on: Facebook | Twitter | LinkedIN CONTACT: Jennifer Martinez, 312-822-5167 Sarah Pang, 312-822-6394 SOURCE CNA Financial Corporation