UBS Equity Plan Advisory Services today announced that, for the second consecutive year, it has earned the highest rating for partial plan administration satisfaction and top rating for full plan administration satisfaction. UBS is the only firm to be so highly rated in 2013 for both full and partial plan administration in the survey conducted by Group 5, an independent research and consulting firm.
"We are committed to advising our clients by providing customized solutions and executing on those solutions. Achieving such high levels of customer satisfaction in both full and partial administration is evidence that our commitment to this business is paying off and that we are successfully meeting our clients needs," said Michael Barry, head of UBS Equity Plan Advisory Services.
Strong Marks for Account Support
UBS understands the importance that account support plays in developing and maintaining strong partnerships with clients. UBS received top ratings from partial administration clients for the ability of account support to resolve requests, problems or errors, keeping sponsors informed of regulatory changes and industry trends, and has the highest rating for adding value through sharing best practices and suggesting solutions. In addition, UBS was also top rated by full administration clients for overall service from account support staff and responsiveness of account support.Addressing the complexities of global workforces Ninety percent of UBS clients have plan participants around the world, and these clients put a premium on the ability to support international employees. Both full and partial administration clients gave UBS the highest rating for overall satisfaction with international plan participant service. UBS also received the highest ratings from partial administration clients for the ability to support foreign tax withholdings and for successfully delivering proceeds in multiple currencies. Helping employees create wealth through equity awards Companies rely on their equity compensation plans to help attract and retain key talent. Stock plan administrators can help those employees understand the value of equity awards and demonstrate how they play an important role in individual employees' personal wealth. UBS received highest ratings on the partial administration side for overall satisfaction with brokerage services, execution of plan participant transactions, and functionality of US plan participant website. Respondents to the Group 5 survey also gave UBS the highest ratings in both full and partial administration for US executive services such as Section 16, Rule 144 and Rule 10b5-1 plans, and for wealth management services.