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The Unisys ITSMaaS solution provides a comprehensive, consistent and standards-based service management platform for organizations to provide critical IT support services to their employees and end users, so people get the services they need to stay productive.
Unisys ITSMaaS includes pre-built capabilities that simplify implementation. By offering Unisys ITSMaaS on Windows Azure, Unisys estimates clients can implement a full, ITIL v3-compliant solution in as few as 45 days compared with other cloud deployments, which typically take more than six months.
The Unisys solution can integrate with
Microsoft System Center 2012, making it easier to manage and support devices and applications through ITIL best practices and enable ordering, provisioning, tracking and management of resources and applications residing in the cloud.
"Availability of Unisys ITSMaaS on Windows Azure means that clients can quickly gain the benefits of our solution, enabling them to jumpstart delivery of high-quality support services to their end users," said
Rich Jaso, vice president, ITSM Services, Unisys.
"Windows Azure's global, reliable, and scalable cloud platform helps customers quickly deploy and manage infrastructure, applications, and services in the cloud," said
Karri Alexion-Tiernan, director, Windows Azure Product Marketing, Microsoft. "Clients using Unisys ITSMaaS on Windows Azure can take advantage of the benefits of the cloud, as well as integration with Microsoft System Center."
Unisys ITSMaaS not only provides an ITIL-compliant toolset, but also includes an activation methodology and integration process to consolidate both end-user and data-center incidents into one central point of management and control. A consumer-style web portal enables end users to navigate their organization's service catalog and prioritize service delivery based on their needs.