SUNNYVALE, Calif., Sept. 30, 2013 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications systems, including business VoIP, applications, call center software and BYOD mobile solutions, announced today that the ShoreTel Sky® Portal with Call Flow Editor has received a 2012 Communications Solutions Product of the Year Award from TMC and the editors of INTERNET TELEPHONY and CUSTOMER magazines.
The ShoreTel Sky Portal with Business Intelligence and Call Flow Editor, provided to all ShoreTel Sky customers at no additional charge, provides individual users as well as phone systems administrators the access they need to configure and manage their VoIP system, set preferences and monitor activity through a simple, easy-to-use web interface. The Call Flow Editor is a self-service tool that gives phone administrators a visual representation of the company call flow. It also gives administrators the ability to make call flow modifications on the fly without the need to be a telecom expert or understand advanced telecom terminology. Changes can easily be made to auto attendants, ring groups, time of day routing, dial-by-name directories and profile settings.
"The ShoreTel Sky Portal with Call Flow Editor is a perfect example of our commitment to provide clients with self-service when they want it and personal support when they don't," said Keith Nealon, president of ShoreTel's cloud division. "Our clients and staff can easily visualize and make changes to the caller experience to optimize customer service and resource utilization."
"The products and services selected for the prestigious Communications Solutions Product of the Year Award represent some of the most exceptional innovations this industry has in quite some time," said Rich Tehrani, TMC CEO. "It is my pleasure to recognize ShoreTel with this honor as they have proven that they deserve to be considered to be among the industry's elite."Winners of the Communications Solutions Product of the Year Award were announced in a recent press release.