PCM, Inc. (NASDAQ: PCMI) today announced it has achieved Cisco Channel Customer Satisfaction Excellence rating. This is the highest distinction a partner can achieve within the Cisco Channel Partner program.
PCM, Inc will now have a special designation representing this achievement within the Cisco Partner Locator which will enable customers, Cisco personnel and partners to identify PCM as having achieved outstanding customer satisfaction as part of Cisco’s worldwide assessment process.
"We’re proud to be amongst a select group of partners recognized by Cisco with their highest level customer satisfaction award,” said Jeff Di Rado, Senior Vice President of advanced technology marketing for PCM. “Customer Satisfaction Excellence is a core value of both PCM and Cisco and a key driver of our current and future success. Achieving Cisco Channel Customer Satisfaction Excellence illustrates PCM’s commitment to a world-class customer experience when planning, designing, deploying, and managing Cisco advanced technology solutions.”
The Cisco Channel Partner Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre- and post-sales support capabilities—critical factors in choosing a trusted partner.PCM is a Cisco Gold Certified Partner and has achieved the Cisco Master Unified Communications Specialization. In addition, PCM has also achieved Specializations for Advanced Borderless Network Architecture, Advanced Collaboration Architecture, Advanced Data Center Architecture, Advanced Content Security and Advanced Unified Computing Technology. PCM is also an authorized technology provider (ATP) for Advanced Video Telepresence and Identity Service Engine (ISE) and is also a Cisco Authorized Partner for Digital Media Signage. For more information about Cisco solutions from PCM, visit www.PCM.com. About PCM, Inc. PCM, Inc., through its wholly-owned subsidiaries, is a leading technology solutions provider to small and medium sized businesses, mid-market and enterprise customers, government and educational institutions and individual consumers. In the 12 months ended June 30, 2013, we generated approximately $1.4 billion in revenue and now have approximately 2,800 employees, over 67% of which are in sales or service positions. For more information please visit investor.pcm.com or call (310) 354-5600.