Telenor Norway has entered into an IT collaboration agreement with Accenture (NYSE: ACN) to help manage the development and maintenance of IT systems within the mobile value chain. The collaboration will help improve services for Telenor's customers and ensure faster introduction of new offers and products to the market.
Accenture will be responsible for managing some of Telenor Norway’s IT systems, including its web solutions, and systems related to sales, orders, and billing. Financial terms of the contract were not disclosed.
“Telenor is an engine within the development of telecommunications services in Norway and abroad. Now we are entering into a strategic cooperative relationship with Accenture, a leader in developing and delivering IT managed services. Accenture will help increase our expertise while providing us with great flexibility and extra capacity to resolve major tasks in the future,” said Berit Svendsen, CEO, Telenor Norway.
According to Svendsen, Norwegians' use of mobiles has changed radically in the space of a few years, and services that did not exist just a short time ago are now among some of Telenor’s most important communications solutions.
“We are in the middle of an exciting technology shift that requires large IT investments and changes to our work processes,” Svendsen said. “Accenture is an innovative company with valuable international expertise that will help to strengthen us during this technology shift. They have several of the world's leading telecommunications companies as customers, and with this experience they will help ensure that Telenor Norway continues to be a technology leader.”
As part of the agreement approximately 120 Telenor employees who currently work with relevant IT systems will be transferred to Accenture by December 1, 2013. Telenor Norway's IT department will consist of around 300 employees after the transfer.
“We are very pleased that this agreement with Accenture also helps ensure that the necessary expertise is preserved through the transfer of highly qualified employees, who will work both with Telenor and other customers at Accenture,” said Svendsen.