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APQC Releases Consumer Electronics Process Classification Framework

APQC, the non-profit leader in benchmarking and best practices research, has introduced a business process framework for the consumer electronics industry. This version of APQC’s cross-industry Process Classification Framework SM (PCF) was developed by APQC in collaboration with Wipro Ltd. (NYSE:WIT), a leading global Information Technology, Consulting and Outsourcing company. This framework is intended to help consumer electronics companies, and other similarly-focused organizations, in their process definition, benchmarking, and content management activities.

The consumer electronics PCF may be downloaded for free at

“APQC is excited to provide the consumer electronics industry with the same benefits that others have received from industry-specific process classification frameworks,” said John Tesmer, senior program manager with APQC. “As in the automotive, banking, consumer products, telecommunications and other industries, APQC’s framework will enable consumer electronics organizations to judge how they measure up to competitors in an objective and standardized format.”

Commenting on the partnership, Kishore Rachapudi, Vice President & Vertical Head, Consumer Electronics Business, Wipro, said, “Our association with APQC helped us develop the Consumer Electronics Process Classification Framework (PCF) which is reflective of business needs of our customers in the consumer electronics industry. This will help us identify and define process elements for the industry, and build capabilities to improve and accelerate business processes for our customers and thereby business outcomes.”

At its simplest level, APQC’s PCF is a list that organizations can utilize to define work processes comprehensively and without redundancies. The PCF identifies 12 high-level functional categories and contains more than 1,000 process elements that, when considered as a whole, represent the operations of an organization.

The PCF forms the foundation of APQC’s Open Standards Benchmarking SM (OSB) research program ( The OSB program allows organizations to directly compare their performance against other organizations for the detailed processes described in the PCF. In addition, the PCF enables organizations to understand their inner workings from a more customer-focused horizontal process viewpoint rather than a vertical functional viewpoint.

About APQC

APQC is a member-based nonprofit and one of the world’s leading proponents of knowledge management, benchmarking, and best practices business research. Working with more than 750 organizations worldwide in all industries, APQC provides organizations with the information they need to work smarter, faster, and with confidence. Visit, call +1.713.681.4020, or follow @APQC and learn how to Make Best Practices Your Practices SM.

About Wipro Ltd.

Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients across 57 countries. For more information, please visit

Copyright Business Wire 2010

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