BOSTON, Sept. 25, 2013 (GLOBE NEWSWIRE) -- LogMeIn's (Nasdaq:LOGM) join.me was cited as a Strong Performer in Forrester Research, Inc.'s The Forrester Wave™: Personal Communications Services, Q3 2013 report. The report focuses on the increasing rise of employee-introduced communication and collaboration services in the workplace that have set both consumer and IT manager expectations on a collision course.
"This report confirms our belief that today's successful collaboration tools must be designed to win over the end user, while providing IT professionals the controls, security and manageability they need," said Matt Kaplan, VP of Collaboration Products at LogMeIn. "This is a challenging balance to strike, but one that continually shapes our design philosophy and contributes to our rapid adoption and market success."
The September 2013 Forrester Research, Inc. report, "The Forrester Wave™: Personal Communication Services, Q3 2013," states that communications and collaboration technologies are moving beyond traditional voice and messaging services and toward personal communications services. The Wave evaluated 10 vendors, including LogMeIn's join.me against 41 criteria to help businesses embrace the most appropriate personal communications services (like Skype, Facebook Messenger, or Google Apps). The report states that these popular apps trigger a need for IT to evolve and investigate their uptake as business collaboration solutions within enterprises.In a related research report, Forrester analyst, Dan Bieler, noted, "Employees look for the hippest features and a fun-to-use interface when choosing their communication and collaboration platforms. IT leaders, meanwhile, must provide innovative communication environments that meet compliance and security parameters. A demanding workforce and IT budget constraints result in a two-headed challenge for IT leaders." (*"The Rise of Personal Communications" by Dan Bieler, Forrester Research, Inc. July 25, 2013). LogMeIn's key takeaways from the reports: Employees and IT managers clash on feature requirements:
- Employees – care about affordability, convenience and efficiency. They search for innovative and fun-to-use tools.
- IT managers – are concerned with security, risks, and costs.
- Employees – download apps of their own choice on their own work devices to be more productive. They rarely pay for social cloud communication. They use these personal communications services/apps for personal and work purposes.
- IT managers – need to decide which personal collaboration services they should allow for which staff members to use, under which conditions, and for which purpose.
- Employees – consider security issues like password federation.
- IT managers – place greater emphasis on regulatory requirements. They might have to restrict end users from using certain features.