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® (NYSE: ELLI), a leading provider of enterprise-level, on-demand automated solutions for the residential mortgage industry, today announced that it has opened a new product support center in Omaha, Neb., and increased its Technical Support staff by more than 50% from year-end 2012 to September 2013.
Additionally, Ellie Mae has created a tiered support organization of highly-specialized technical resources to enable more efficient handling of incoming calls. The Technology team consists of experts that focus on installation, database, networking, code-level engineering and solution architecture. The Industry team consists of mortgage banking specialists that focus on the accuracy of disclosure and closing document output, third-party origination, loan quality, compliance, product and pricing, secondary marketing and trades.