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New Auto Claims Process Goes Digital In Allstate Mobile(SM) App

Stocks in this article: ALL

NORTHBROOK, Ill., Sept. 24, 2013 /PRNewswire/ -- Settling an auto claim can now be done in a snap. The snap of a few pictures on a smartphone sent through the Allstate Mobile app can now result in a quick, efficient settlement of a customer's auto claim, the company announced today.

QuickFoto Claim is a new feature available to customers who have an accident and qualify for the fast, new claims process. The innovative tool helps settle some auto claims by submitting photos of the damaged vehicle through the Allstate Mobile app on their smartphone.

Starting with availability in 10 states across the South and Southwestern United States, Allstate expects QuickFoto Claim to be available in the majority of states by the end of the year.

"QuickFoto Claim enhances the customer experience by offering an easier, faster option to help settle a claim," says Allstate Claims Executive Vice President Michael Roche. "More than half of Allstate's customers have a smartphone, so connectivity on the go is clearly important to them and that means it's important to us."

{To watch and/or download high resolution video licensed for media use, please visit: www.allstatenewsroom.com }

For customers with qualifying claims who choose to use QuickFoto Claim, simple directions on their phone will guide them through the process. Using the new app feature, customers take photos of their vehicle and the damaged area, and then submit the photos through the Allstate Mobile app. The photos are then reviewed by Allstate and an estimate is sent back electronically to the customer.

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