This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
$1 buys you full access to ALL of TheStreet's Subscription Services! Learn More

Leading International Insurance Organization Furthers Investment In Verint Solutions With Implementation Of Impact 360 For Back-Office Operations

Stocks in this article: VRNT

Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading international insurance organization is implementing its Impact 360 ® for Back-Office Operations to gain greater visibility into the effectiveness of its back-office operations environments. The enterprise workforce optimization (WFO) solution, which includes robust workforce management, desktop and process analytics, and performance management functionality, is helping the company identify opportunities for enterprise-wide efficiency, productivity and service gains, as well as areas to help deliver even stronger end customer experiences.

This leading insurance provider is extending its investment in Verint’s back-office WFO solution after its initial deployment last year. Today, the software is helping support its corporate operational excellence and cost-reduction initiatives, which aim to build one shared services group across its enterprise with a global, standardized performance management framework, including performance metrics and capacity plans. In doing so, Verint’s unified WFO platform is helping it capture real-time activity and performance data across functions and sites, and break down functional, system and data silos.

Using Impact 360 for Back-Office Operations, the insurer is benefitting from the ability to capture data on work performed – including claims processing and customer support – as well as non-production work, such as training, meetings and special projects. This intelligence can then be translated into holistic capacity plans that span teams, functions and locations that encompass the entire operation. Managers can monitor and balance new volumes with existing inventory against service level agreements (SLAs), and re-prioritize work intraday to help ensure deadlines are met.

With the software’s desktop and process analytics capabilities, the insurer can find hidden capacity and help improve processing quality and compliance by identifying deviations, and provide guidance and monitoring for process adherence. Using the knowledge, insights and data gained through the Verint solution, it also can monitor and improve throughput, accuracy and customer service using the software’s performance management scorecards and dashboards. By helping instill a culture of operational excellence based on role-specific performance metrics, the company can tie metrics to corporate goals and roll up individual scores to teams, functions and the enterprise, for targeted improvement efforts.

“Recognized for its customer service, and breadth and depth of programs and services, this global insurer understands the value that Verint’s Impact 360 offers to help create nimble, results-oriented operations,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions . “By gaining visibility into how work is being handled across the organization, Verint solutions are helping the organization provide guidance that improves tactical and strategic decision making across its new shared services business.”

About Verint Enterprise Intelligence Solutions

Verint ® Enterprise Intelligence Solutions help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360 ® Workforce Optimization suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems

Verint ® (NASDAQ: VRNT) is a global leader in Actionable Intelligence ® solutions. Its portfolio of Enterprise Intelligence Solutions and Security Intelligence Solutions helps organizations Make Big Data Actionable through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 17,827.75 +12.81 0.07%
S&P 500 2,072.83 +5.80 0.28%
NASDAQ 4,787.3170 +29.0650 0.61%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs