This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Lumos Networks Launches Hosted Call Center

Lumos Networks Corp. (NASDAQ:LMOS), a leading provider of fiber-based bandwidth infrastructure & IP Services in key mid-Atlantic markets, today launched its cloud-based hosted call center solution, which provides best-in-class Automated Call Distribution (ACD), Integrated Voice Response, and call reporting to help organizations manage call volumes more effectively and efficiently. The service operates over Lumos’ carrier-grade, premium optical network, which provides high-speed, resilient access to the call-center cloud service. The offering is available immediately across Lumos Networks’ Mid-Atlantic footprint.

“Hosted Call Center allows our customers to offload the expense and management of a call center PBX infrastructure, so they can focus on their core business instead and concentrate on customer interaction. Customers get a virtual, resilient call center at their finger tips that can scale on demand to match their business needs,” said Lumos Networks Vice President of Product Management & Engineering Craig Drinkhall.

The Hosted Call Center solution is based on the BroadSoft Call Center Express platform and can improve call handling in any call environment – basic or complex, with or without a traditional call center.

Lumos is using the Hosted Call Center service for its own customer care organization and network operations center, which include 19 call teams and several 800 numbers. In July, the Hosted Call Center processed 25,000 total calls to support these operations.

“Not only has the Hosted Call Center eliminated the support complexity associated with a premise-based solution, it has helped us strengthen our customer care operations,” said Chief Revenue Officer Joe McCourt. “The reporting provided by the service has directly improved the efficiency and quality of our customer care model.” For more information about Lumos Networks and its host of products and services including Hosted Call Center, please visit www.lumosnetworks.com, e-mail businesssolutions@lumosnet.com or call 800-262-2200.

About Lumos Networks

Lumos Networks is a fiber-based service provider in the Mid-Atlantic region serving carrier, business and residential customers over a dense fiber network offering data, voice and IP services. With headquarters in Waynesboro, VA, Lumos Networks serves Virginia, West Virginia and portions of Pennsylvania, Kentucky, Ohio, and Maryland over a 5,800 route-mile fiber network. Detailed information about Lumos Networks is available at http://www.lumosnetworks.com.



1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
SYM TRADE IT LAST %CHG

Markets

DOW 18,080.14 +21.45 0.12%
S&P 500 2,117.69 +4.76 0.23%
NASDAQ 5,092.0850 +36.0220 0.71%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs