Lumos Networks Corp. (NASDAQ:LMOS), a leading provider of fiber-based bandwidth infrastructure & IP Services in key mid-Atlantic markets, today launched its cloud-based hosted call center solution, which provides best-in-class Automated Call Distribution (ACD), Integrated Voice Response, and call reporting to help organizations manage call volumes more effectively and efficiently. The service operates over Lumos’ carrier-grade, premium optical network, which provides high-speed, resilient access to the call-center cloud service. The offering is available immediately across Lumos Networks’ Mid-Atlantic footprint.
“Hosted Call Center allows our customers to offload the expense and management of a call center PBX infrastructure, so they can focus on their core business instead and concentrate on customer interaction. Customers get a virtual, resilient call center at their finger tips that can scale on demand to match their business needs,” said Lumos Networks Vice President of Product Management & Engineering Craig Drinkhall.
The Hosted Call Center solution is based on the BroadSoft Call Center Express platform and can improve call handling in any call environment – basic or complex, with or without a traditional call center.
Lumos is using the Hosted Call Center service for its own customer care organization and network operations center, which include 19 call teams and several 800 numbers. In July, the Hosted Call Center processed 25,000 total calls to support these operations.“Not only has the Hosted Call Center eliminated the support complexity associated with a premise-based solution, it has helped us strengthen our customer care operations,” said Chief Revenue Officer Joe McCourt. “The reporting provided by the service has directly improved the efficiency and quality of our customer care model.” For more information about Lumos Networks and its host of products and services including Hosted Call Center, please visit www.lumosnetworks.com, e-mail email@example.com or call 800-262-2200. About Lumos Networks Lumos Networks is a fiber-based service provider in the Mid-Atlantic region serving carrier, business and residential customers over a dense fiber network offering data, voice and IP services. With headquarters in Waynesboro, VA, Lumos Networks serves Virginia, West Virginia and portions of Pennsylvania, Kentucky, Ohio, and Maryland over a 5,800 route-mile fiber network. Detailed information about Lumos Networks is available at http://www.lumosnetworks.com.
Select the service that is right for you!COMPARE ALL SERVICES
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
- Real Money + Doug Kass Plus 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV