Concentrix Corporation, a global business services company and a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), announced today that the Company has formed an extended Industry Practice team that focuses on innovation and investment in industry verticals, particularly Banking, Insurance, and Health Care.
Last week, SYNNEX announced an agreement to acquire IBM's worldwide customer care business, which will be combined with Concentrix. In preparation for the new expanded organization, post closure of the deal with IBM, Concentrix President Chris Caldwell today announced that Concentrix has formed an extended Industry Practice team to drive new investments and offerings in Concentrix’ key industry verticals.
“Concentrix recognizes the unique needs that clients in the Banking, Insurance and Health Care industries face and we’re pleased that we have the expertise and technology to continue to be a leader in providing high value services to current and future clients,” said Mr. Caldwell. “The IBM transaction is anticipated to bring extensive experience and expertise in these important verticals. Concentrix will continue to invest and lead in delivering high value services to these industry sectors. Providing leading solutions for clients in these key verticals is a strategic priority for Concentrix.”
Concentrix currently delivers customer lifecycle management services to clients in the Financial Services, Health Care, Technology, Consumer Electronics & Retail, Gaming, Travel & Transport and Automotive verticals, with multiple clients who utilize a wide range of Concentrix technology and services. The new team, which, upon closing of the IBM transaction, is expected to combine the extensive industry expertise and platforms from the IBM organization with existing Concentrix talent and technology, will be at the forefront in continuing to develop enhanced tools and assets, as well as services which drive revenue, reduce cost and protect and grow long-term customer value for existing and new clients.