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EarthLink Hosted Voice Unifies Communications For Meridian Community Care, Enhancing Patient Care

ATLANTA, Sept. 17, 2013 /PRNewswire/ -- EarthLink, Inc. (NASDAQ: ELNK), a leading IT and communications provider , today announced that Meridian Community Care, an Ohio-based behavioral health non-profit offering addiction treatment care for more than 40 years, selected EarthLink Completeā„¢ Hosted Voice for a fully-integrated VoIP system that enables them to communicate more responsively with clients 24/7, maintain HIPAA and 42CFR confidentiality requirements, and manage growth among their multiple locations.

EarthLink received a 2012 Internet Telephony Product of the Year award for Hosted Voice, a state of the art hosted IP PBX solution which eliminates the cost of purchasing a PBX or key system. Features to increase user productivity include voicemail as email, Find Me, Follow Me, and Auto Attendant. A simple web-based portal provides on-demand system management and instant customization. A scalable, affordable solution that easily adapts as businesses evolve, Hosted Voice offers a range of IP phones, geographic flexibility for remote employees and real-time disaster recovery. Click here to read the Meridian case study.

Because Meridian is a healthcare provider, their most important criteria for a new system was that it more easily provide a live human touch when clients call 24/7 seeking assistance. When planning for acquisition of an additional facility last year, Meridian's leaders realized that their multiple, aging phone systems could no longer serve employees or clients, and would hinder expansion.

"We were working with a number of different systems, and finding it progressively difficult to support all of them," said Bob Steffen, Director of Operations, Meridian Community Care. "We actually had three different phone systems in one building. Internal communications were challenging, let alone speaking to someone from the community."  

After investigating several integrated IP solutions, Steffen and his team selected EarthLink Complete Hosted Voice because the fully integrated system delivered the features and benefits needed now, while also providing the flexibility to grow and expand.

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