SUNNYVALE, Calif., Sept. 17, 2013 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), the leading provider of unified communications systems including business phone systems, applications and mobile UC solutions, today announced the Los Angeles Dodgers have selected ShoreTel for front office and contact center operations to improve communications for staff and fans.
The third-oldest ballpark in baseball, Dodger Stadium completed a series of enhancements this past offseason. During this time, the team decided to replace its phone system with one that was more flexible, easier to manage and user friendly. The organization also uses the new system at its spring training home in Glendale, Ariz.
"Since we have a small IT team, ease of use and ease of administration were key factors in selecting our vendor, and ShoreTel provided that well above the others," said Ralph Esquibel, vice president of information technology for the Los Angeles Dodgers. "We've gone through big changes on the stadium and the technology; the phone system, while typically complex, was a very simple project and one I didn't have to worry about."
With the help of Starnet Data Design, the Dodgers implemented the ShoreTel IP-PBX solution with integrated unified communications (UC), ShoreTel Enterprise Contact Center, ShoreTel Mobility and ShoreTel Conferencing. According to Esquibel, the overall business benefits have been impressive, and feedback from users has been positive."With ShoreTel, we now have unified communications capabilities for the entire staff and the ability to streamline CRM operations in contact center," said Esquibel. "Having communications both on- and off-site using ShoreTel Mobility has completely changed the way our employees and executives engage with fans and other business units. And the solution is saving us money, particularly on administration, since now help desk staff can make changes instead of needing a system admin-level engineer like before."