OptumRx, a leading pharmacy benefits management (PBM) organization and one of the Optum companies of UnitedHealth Group (NYSE: UNH), will hold a grand opening ceremony for its newest customer service center Tuesday, Sept. 17, at 9 a.m.
The new customer service center will employ up to 350 Customer Service Representatives (CSR), senior and lead CSRs, customer service supervisors and managers by the end of this year. The center, which operates around the clock, primarily serves Medicare and retiree consumers, handling more than 750,000 calls per month from members nationwide.
U.S. Congressman Ander Crenshaw will join local Jacksonville elected officials and business leaders to mark the grand opening of the OptumRx offices at 7159 Corklan Drive in Jacksonville.
“Jacksonville is a good place to hire great employees and grow our business,” said Mark Knutson, OptumRx senior vice president, Customer Service. “We look forward to increasing our workforce and enhancing our ability to provide a quality health care experience to customers.”
“I am pleased that Optum and UnitedHealth Group recognize Jacksonville’s high-quality workforce and Florida’s excellent business climate,” said Rep. Crenshaw. “The hundreds of jobs Optum has created here show that Florida is a premier destination for the growth of innovative businesses such as Optum. I look forward to a long and successful partnership between Optum and Florida.”
Hiring is ongoing, and people with health care or customer service experience are encouraged to apply online at
OptumRx is currently the third-largest pharmacy benefits manager in the United States, with distinctive expertise and resources, and a proven track record that has led to significant growth. By the end of this year, the company will serve more than 25 million people and process nearly 500 million adjusted retail, mail service and specialty drug prescriptions annually.
OptumRx is part of Optum, a UnitedHealth Group (NYSE: UNH) company and a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. OptumRx is an innovative pharmacy benefit management business managing the prescription drug benefits of commercial, Medicare, Medicaid and other governmental health plans, as well as those of employers and unions through a national network of 66,000 community pharmacies and state-of-the-art mail service pharmacies in California and Kansas, both of which have earned the prestigious Verified Internet Pharmacy Practice Sites™ (VIPPS) accreditation by the National Association of Boards of Pharmacy. Visit
for more information.
Optum is a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Optum is comprised of three companies – OptumHealth, OptumInsight and OptumRx – representing more than 35,000 employees worldwide who collaborate to deliver intelligent solutions that modernize the health system, improve overall population health and support Sustainable Health Communities. Optum serves the broad health care marketplace, including care providers, plan sponsors, government agencies, life sciences companies and consumers.