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InContact Announces Second Major Release Of Award-Winning Cloud Contact Center Software In 2013

Walk The Floors, Coach Your Agents and Exceed Your SLAs with new Supervisor On-the-Go™ Mobile Application for the iPad

The most effective supervisors are on the go, coaching agents, doing side-by-side monitoring and driving agent training.  But they are challenged to achieve all these and ensure that service levels stay consistent and high quality while away from their desks.  Available on iTunes™, inContact's new Supervisor On-the-Go™ Mobile Application for the iPad unleashes supervisors into the contact center, letting them go where they are most needed.  Supervisor On-the-Go delivers real-time reporting and controls, letting supervisors monitor real-time queue data and SLA adherence and take action when they identify issues.  Leveraging the time-saving icons, swipes, gauges and indicators that have become so familiar to iDevice users, Supervisor On-the-Go lets users add or remove agents from a queue, record and monitor contacts on the fly and more - - all while on the move on the contact center floor.

Powerful Cloud APIs Speed Time Develop Integrated to Enable Customers and

Expanding the inCloud ecosystem, inContact released two new API frameworks. The Agent API enables customers and partners to build customized agent interfaces that are directly integrated into the inContact platform.  The new Mobile API enables the rapid deployment of patron-facing mobile applications featuring a variety of widgets including call back, chat and queue time status.

Jarman concluded, "The latest release of our software will help our customers deliver more personalized service and bring new-found efficiencies to their operations.  We are proud to be leading this market in innovation, as more and more legacy premise customers look for a cloud solution to take them into the future, making inContact the obvious choice."

About inContact

inContact (NASDAQ:  SAAS) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit  www.inContact.com.

SOURCE inContact

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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