Walk The Floors, Coach Your Agents and Exceed Your SLAs with new Supervisor On-the-Go™ Mobile Application for the iPadThe most effective supervisors are on the go, coaching agents, doing side-by-side monitoring and driving agent training. But they are challenged to achieve all these and ensure that service levels stay consistent and high quality while away from their desks. Available on iTunes™, inContact's new Supervisor On-the-Go™ Mobile Application for the iPad unleashes supervisors into the contact center, letting them go where they are most needed. Supervisor On-the-Go delivers real-time reporting and controls, letting supervisors monitor real-time queue data and SLA adherence and take action when they identify issues. Leveraging the time-saving icons, swipes, gauges and indicators that have become so familiar to iDevice users, Supervisor On-the-Go lets users add or remove agents from a queue, record and monitor contacts on the fly and more - - all while on the move on the contact center floor.
InContact Announces Second Major Release Of Award-Winning Cloud Contact Center Software In 2013
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