This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

InContact Announces Second Major Release Of Award-Winning Cloud Contact Center Software In 2013





SALT LAKE CITY, Sept. 16, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the second major release  of its award-winning cloud contact center platform in 2013. The new cloud software release is designed to enhance personalized service experiences, delivering more 1-to-1 connections with customers while providing game-changing contact center effectiveness.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

"As the cloud contact center leader, we are excited to deliver our second major software release in 2013, enabling our customers to stay on the cutting edge of customer service technology," said Paul Jarman, inContact CEO.  "Unlike legacy premise solutions that lock customers into an 18 month cadence of waiting for new features, inContact gives our customers the continuous innovation they need to address their most pressing contact center challenges."

Highlights of the latest inContact release include:

Personal Connection™ Outbound Solution: Customers NEVER Hear a Delay Again

Traditional legacy predictive dialers help agents to be more productive but at the expense of the customer's time and satisfaction. inContact's game-changing Personal Connection outbound solution uses patented technology to eliminate awkward delays in greeting the caller while allowing agents to make multiple predictive calls. 

Says inContact customer David May, of The Schumacher Group, "Choosing service quality over operational efficiency, or vice versa, is an unfortunate choice. inContact is rendering this choice, along with traditional dialer technology, completely obsolete.  Thanks to their new Personal Connection solution, call centers can increase efficiency and improve customer relationships."

Highlights of the Personal Connection outbound solution include:

  • Effectiveness: Agents are connected at the first hello, paving the way for better outcomes and higher conversion rates
  • Efficiency: Pacing engine algorithm maximizes efficiency and minimizes abandons, resulting in better list penetration and dramatically improved agent productivity
  • Simplicity: Simple to change and manage outbound calls and campaigns in the cloud
  • Compliant: Do Not Call List Management and Intelligent Call Suppression dispositions records found in the suppression database

New inContact Agent Console for Salesforce : Intuitive, Powerful and Fully Integrated and Never a Download

Native to the Force.com platform, the new inContact Agent Console for Salesforce takes a completely new approach to the agent experience.  In just 200x600 pixels embedded within the Salesforce application, inContact gives agents the power to visualize their call queues and service levels, manage interactions and disposition post call work – all without having to toggle between applications, saving time and enhancing agent satisfaction.  In addition, the inContact Universal Queue routes both calls and Salesforce cases directly to the agent, streamlining work flow and maximizing effectiveness. And with seamless screen pops of relevant customer data delivered automatically to the desktop, the agent can increase up sell and cross sell, improving both first call resolution and customer satisfaction.

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 16,985.61 +78.99 0.47%
S&P 500 1,972.83 +9.12 0.46%
NASDAQ 4,419.0340 +27.5710 0.63%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto
Advertising Partners

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs