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ManpowerGroup Solutions' Managed Service Provider TAPFIN Recognized As A Top Performer In Customer Loyalty Survey

MILWAUKEE, Sept. 12, 2013 /PRNewswire/ -- ManpowerGroup Solutions' Managed Service Provider (MSP), TAPFIN, was recognized as a top performer by staffing suppliers in a customer loyalty survey conducted by Staffing Industry Analysts, the leading industry advisory firm. The results were published in Staffing Industry Analysts' 2013 Vendor Management System and Managed Service Provider Customer Experience Report.


"Building strong, constructive, mutually beneficial working relationships with our more than 4,000 staffing suppliers is critical to ensuring a successful partnership between our shared client, the supplier and TAPFIN," said Kip Wright, ManpowerGroup Solutions Senior Vice President and TAPFIN General Manager. "Staffing partners want to work with TAPFIN because of our ongoing communication and transparency about program requirements and metrics, allowing us to deliver effective workforce solutions that ensure our clients' and suppliers' business success."

Staffing Industry Analysts surveyed 286 individuals from staffing suppliers regarding their experience with MSPs to determine the highest customer loyalty and satisfaction levels. TAPFIN received one of the highest scores among MSPs to earn the Top Performer designation.

In June, Staffing Industry Analysts named TAPFIN the largest global temporary/contract managed service provider and the leader among both hybrid MSPa and temporary/contract vendor-neutral MSPs. The rankings were published in Staffing Industry Analysts' Vendor Management System and Managed Service Provider Supplier Competitive Landscape Report, which is an important resource for contingent workforce program owners, with the most comprehensive insight into VMS and MSP suppliers.

TAPFIN is offering its industry-leading insights at Staffing Industry Analysts' Contingent Workforce Strategies (CWS) Summit, Sept. 11 – 12, at the Fairmont Millennium Park in Chicago. In conjunction with CWS, TAPFIN launched the world's first Contingent Workforce Index, an innovative approach to measuring contingent labor favorability. The Index compares and ranks 75 countries on the conditions for contingent workforce engagement. According to the report, Hong Kong, New Zealand and the United States are the top three countries for contingent workforce engagement. The Contingent Workforce Index is available at TAPFIN's CWS booth, #200, and at

Today at CWS, TAPFIN will lead the following sessions:
  • Thurs., Sept. 12, 9 – 10:15 a.m. CTJen Torney, Director, TAPFIN, "Incorporating a Statement of Work Consultant into Your Program"
  • Thurs., Sept. 12, 1:15 – 2:15 p.m. CTKip Wright, Senior Vice President, ManpowerGroup Solutions, Dave McGonegal, Vice President, TAPFIN, and Amy Huddlestone, Vice President, ManpowerGroup Solutions, "Making the Difference in Workforce Engagement Thought Leadership Session"

About TAPFIN TAPFIN is a leading managed service provider (MSP) dedicated to the innovation and delivery of integrated workforce management solutions worldwide. TAPFIN's customized, scalable MSP solutions for contingent and project-based spend are instrumental in driving process, performance and productivity improvements across the client organization, while providing visibility, predictability, risk mitigation and overall cost reduction. Part of ManpowerGroup™ Solutions, the outsourced services offering from ManpowerGroup, TAPFIN offers a complete suite of workforce management solutions that fully leverages a blend of global expertise and local knowledge. For more information, please visit

About ManpowerGroupManpowerGroup™ (NYSE: MAN) is the world leader in innovative workforce solutions that ensure the talent sustainability of the world's workforce for the good of companies, communities, countries, and individuals themselves. Specializing in solutions that help organizations achieve business agility and workforce flexibility, ManpowerGroup leverages its 65 years of world of work expertise to create the work models, design the people practices and access the talent sources its clients need for the future. From staffing, recruitment, workforce consulting, outsourcing and career management to assessment, training and development, ManpowerGroup delivers the talent to drive the innovation and productivity of organizations in a world where talentism is the dominant economic system. Every day, ManpowerGroup connects more than 630,000 people to work and builds their experience and employability through its relationships with 400,000 clients across 80 countries and territories. ManpowerGroup's suite of solutions is offered through ManpowerGroup™ Solutions, Manpower®, Experis™ and Right Management®. ManpowerGroup was named one of the World's Most Ethical Companies for the third consecutive year in 2013, confirming our position as the most trusted brand in the industry. See how ManpowerGroup makes powering the world of work humanly possible at Follow ManpowerGroup Chairman and CEO Jeff Joerres on Twitter:   


Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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