DevOps is more than an IT methodology, it’s a revenue driver, according to a new global study commissioned by CA Technologies (NASDAQ:CA). The study,
TechInsights Report: What Smart Business Know About DevOps
, reveals that IT leaders in the United States have seen concrete business benefits as a result of their organization’s DevOps implementation.
According to respondents, they have experienced anywhere from a 17 to 23 percent improvement in business in the form of increased revenue, faster time-to-market, improved competitive positioning and enhanced customer experience. Nearly all (99 percent) U.S. respondents recognize a greater need for DevOps strategies now than before.
DevOps is a methodology which helps foster collaboration between the teams that create and test applications (Dev) with those that maintain them in production environments (Ops). Vanson Bourne conducted the survey of 1,300 senior IT decision-makers worldwide on behalf of CA Technologies to learn global awareness and adoption of DevOps.
The report points to a 22 percent increase in customers and 19 percent more revenue for respondents who have experienced benefits from implementing the methodology. The financial opportunity for U.S. organizations in particular is significant; 66 percent of respondents with a DevOps strategy have experienced an increase in revenue. The report also shows that awareness of the practices associated with the strategy has increased – particularly as a means to better address customer demands and improve the customer experience overall.
“In today’s world of mobile apps and online consumer reviews, companies are under enormous pressure to deliver higher quality applications faster than ever before,” said Shridhar Mittal, general manager, Application Delivery at CA Technologies. “Companies, which have been around for more than 20-30 years, face big challenges as they have legacy systems. Those who are willing to undergo internal transformation can win the competition in the fast-changing markets.”
The report reveals that external factors such as customers – and not necessarily IT – are the major driving force for the DevOps strategy. The need to improve the end-customer experience is the no. one driver in the United States (68 percent), followed by the need for greater collaboration between development and operations teams (61 percent), the increase use of mobile devices (52 percent) and the increasing need to develop and deploy cloud-based applications (43 percent). In fact, internal pressures such as solving for the complexity of IT systems and cost-cutting are at the bottom of the list (7 percent and 2 percent in the United States, respectively).