This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Verint Extends Collaboration With BT To Provide Its Full Enterprise Workforce Optimisation Suite In The Cloud

Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has extended its collaboration with BT. BT is now offering Verint’s full suite of Workforce Optimisation (WFO) solutions as a hosted service. From £30 per user, per month, customers can enjoy the benefits of Verint’s market-leading WFO solution flexibly and on demand.

The new cloud service—part of BT’s Optimise Contact offering—works alongside a customer’s existing contact centre, be it a cloud contact centre or an onsite contact centre. It runs on BT’s extensive global network that is available in more than 190 countries, and introduces a flexible solution that can help customers quickly implement WFO, add agents, and bring down risks and costs, while boosting customer satisfaction.

Verint and BT have a long-lasting, successful relationship and have been delivering robust and reliable solutions to customers across the globe for over a decade. By extending the breadth of the relationship, customers now have more choices than ever, allowing them to deploy Verint WFO in a variety of environments, from traditional on-premises to the cloud.

Of the expanded relationship with BT, Verint Managing Director EMEA and Corporate Officer David Parcell shares that, “This collaboration offers a great opportunity for us to take Workforce Optimisation and Voice of Customer Analytics solutions into organisations through a ‘Contact Centre in the Cloud.’ More than ever, in today’s economic climate, organisations need flexible access to the most sophisticated technology, including powerful, pay-as-you-go, software-as-a-service (SaaS). Relationships like this help us do just that, reaching new markets and enabling providers, like BT, to extend the capabilities of their own offerings.”

The new cloud service includes call recording and quality monitoring, as well as workforce management and voice of customer (VoC) analytics. With Verint’s Voice of the Customer Analytics —which includes speech analytics, text analytics and enterprise feedback management—organisations can capture customer feedback anytime from anywhere. Through a central view into customer data, interactive dashboards allow decision makers to capture interactions, analyse and act on them. Its ability to instantly access and share real-time insight enables users to organise data and reports side-by-side, drill down to results and monitor critical business metrics.

Providing these technologies as a service in the cloud, rather than as an on-premise basis, can lower the barrier to entry for many organisations. In addition, the flexibility to scale services up and down can make the technology more attractive to customers whose activity levels vary considerably throughout the year.

1 of 4

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 16,912.11 -70.48 -0.42%
S&P 500 1,969.95 -8.96 -0.45%
NASDAQ 4,442.6980 -2.2110 -0.05%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs