Accenture (NYSE:ACN) announced today that Mutual Benefit Group, a personal and commercial lines insurance provider based in the United States, went into production with Accenture Claim Components. Mutual Benefit chose software from Accenture to improve efficiency in handling and paying claims by automating certain claims processes and enabling sharper focus on value-adding activities. The software was implemented jointly by Accenture and Mutual Benefit and is integrated into the insurer’s existing Accenture Duck Creek Policy Administration system, ensuring a seamless transfer of information between underwriters and claims adjusters.
“Taking care of our customers' claims is a top priority, so we identified key areas that could be improved by transforming some current claims operation functions,” said Mark Russell, Vice President of Claims, Mutual Benefit Group. “Our successful implementation of Accenture Claim Components is a result of the coordination and hard work by Accenture and Mutual Benefit teams. We expect to reap the benefits of modern technology in improved customer service and lower costs, as well as improve operational efficiencies through integrations with existing Accenture Duck Creek software.”
“We are proud to help Mutual Benefit Group deliver efficient claims processes and improve their customer experience through our modern software capabilities,” said Michael A. Jackowski, global managing director of Accenture Software for P&C insurance. “The implementation of Accenture Claim Components at Mutual Benefit Group demonstrates how Accenture brings leading, affordable technology to mid-size insurance carriers in order to improve their processes and customer service.”
Accenture’s industry-leading policy, claims and billing software offers carriers an integrated suite of software with modules that can be implemented individually or as part of a broader migration strategy. The combined software helps insurers of all sizes to benefit from a flexible suite of property & casualty (P&C) software to configure products, transact lines of business and process claims.