"Our clients are investing at an unprecedented rate, in order to engage with and service clients across multiple channels," said Lori Steele, General Manager, IBM Global Process Services. "This partnership between IBM and SYNNEX will provide our clients with the innovation they have come to expect from IBM through our deep capabilities in advanced analytics, social business, cloud and smarter commerce, complemented by Concentrix' flexible and adaptive global customer care delivery network."The transaction is expected to close in the coming months, subject to the satisfaction of regulatory requirements and customary closing conditions. After the transaction closes, IBM will have an equity interest in SYNNEX.
IBM And SYNNEX Announce Strategic Partnership In Customer Care Market
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