Absolute Service Achieves PinkVERIFY Certification in 10 ITIL 2011 Processes
Sept. 10, 2013
Absolute® Software Corporation
(TSX: ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops, tablets and smartphones, today announced the release of
Absolute Service 8.0
, an ITIL 2011 Certified IT Service Management (ITSM) solution, that also provides IT with remote control and interactive capabilities with corporate endpoints.
Absolute Service continues to maintain the highest industry standards, achieving
ITIL 2011 Certification from Pink Elephant for 10 processes. The PinkVERIFY assessment is recognized as the ITSM industry's original program for certification of software that supports the definitions and workflow requirements defined by ITIL. Absolute Service 8.0 has been certified for request fulfillment, incident, problem, change, release and deployment, service level, knowledge, service catalog, service portfolio and service asset and configuration management.
With the release of Absolute Service 8.0, customers can license Absolute Manage® to perform remote control and endpoint management functions within the Absolute Service console including device lock, reset and device messaging. This is the first stage of a larger initiative to provide IT with the ability to interact with each device within the ITSM console (versus logging into a separate product) for immediate remediation.
Enhancements were made to all ITIL processes including support for native data types within the Configuration Management Database (CMDB) and built-in scripting language for on the fly data manipulation and federation when communicating with third-party systems. The Absolute Service user interface has been upgraded with several key features including drag and drop uploading, collapsible request editor, visual workflow designer, and a new alerting system. Customers will also have ability to log in using Facebook and other social networks, improving how employees can interact with IT.