HealthStream, Inc. (NASDAQ: HSTM), a leading provider of talent management and research solutions for the healthcare industry, today announced that its Patient Experience Solution has been enhanced through the acquisition of Baptist Leadership Group (BLG), a consulting practice owned by Pensacola, Florida-based Baptist Health Care. HealthStream gains a comprehensive suite of assessment tools and training curricula, along with a staff of experienced coaches and experts—all focused on patient-centered performance excellence in healthcare.
“In the era of pay-for-performance, quality is the number one issue facing healthcare—and our individualized coaching and innovative tools have been supporting many of the nation’s top health systems achieve performance excellence for over a decade,” said BLG’s President Emeritus & former CEO of Baptist Health Care, Al Stubblefield. “We share HealthStream’s long-standing vision to improve the quality of healthcare as our mission has always been to ‘help healthcare organizations improve the quality of the patient experience.’ We are excited that our clients will benefit from expanded opportunities as part of HealthStream as our BLG team continues to provide the same outstanding service.”
The CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys and the potential financial impact of value-based purchasing have elevated the patient experience to one of the most pressing issues currently facing healthcare organizations. For hospitals and health systems, CMS requires the submission of data for a series of quality measures—which include the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey—that are then used to impact the amount of reimbursements, which can also include financial penalties for underperformance. Since the HCAHPS survey solicits feedback from patients regarding their stay in a hospital, efforts by caregivers to ensure that patients’ experiences are positive have taken on added importance.
To support hospitals in improving their patients’ experiences, HealthStream has developed a unique approach with its Patient Experience Solution that focuses on improving the skills and competencies of care-givers as well as providing insightful analytics from its deep database of healthcare organizations across the industry. As a CMS-certified HCAHPS provider, HealthStream delivers innovative benchmarking reports and a corresponding mobile application that organizations can use to compare their patient feedback relative to others. To further assist healthcare organizations in understanding how to improve their patients’ experience, HealthStream offers an innovative training curriculum and courseware for hospital employees. The acquisition of BLG expands HealthStream’s solution set to further assist organizations in improving their performance and, in turn, improving their HCAHPS scores. BLG utilizes evidence-based tools, tactics, and best practices that were pioneered and successfully “road-tested” at Baptist Health Care, a nationally known leader in performance excellence in healthcare.