(NASDAQ: VRTU), a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience, is working closely with
(NASDAQ: PEGA) on implementations of its Product Composer System (PCS) framework, an agile solution designed to help healthcare companies rapidly and successfully develop and manage innovative healthcare products. For the past several months, Virtusa developers have worked alongside Pega and its early adopter customers to help develop the latest version of PCS, and provide best practices implementation feedback. Virtusa, a Platinum Pegasystems Partner and leader in the healthcare IT industry, will be a key strategic partner as healthcare companies make the transition from claims-centricity to customer-centricity, enabling them to develop innovative healthcare products and drive customer satisfaction.
“The healthcare industry is changing before our eyes, rapidly adopting new technologies to become more customer-centric,” said Frank Palermo, senior vice president and global head of the technology solutions group at Virtusa. “Pegasystems PCS is a flexible solution that will instantly make healthcare companies more responsive and competitive, and we look forward to helping them make this important transformation quickly and successfully.”
“Pega’s PCS framework simplifies and enhances product design and automates product approval, driving innovation, regulatory compliance and helping to accelerate time-to-market for healthcare offerings,” said Susan Taylor, healthcare business line leader at Pegasystems. “It helps enhance organizations’ ability to fulfill product promises and achieve high net promoter scores, while bringing transparency, consistency and accuracy into important customer experience areas such as Service, Sales Enrollment, Authorizations and Claims.”
“The Pega PCS solution fosters innovation by providing flexibility and enabling customization that can differentiate an organization in a competitive marketplace,” said Stuart Chandler, vice president and global head of the BPM practice at Virtusa. “But every company’s challenges are different, and we believe that our vast knowledge of the healthcare industry and customer experience technology enables us to more effectively prepare our healthcare clients for sustained success.”