Looking to be more competitive in the market and better positioned to meet the growing needs of its customers, The Dime has partnered with FIS to modernize and increase cost efficiency of its technology. FIS™ (NYSE: FIS), the world’s largest provider of banking and payments technology, will provide its market-leading Business eBanking and Consumer eBanking solutions, including eDelivery and ePayment, document output and Mobile solutions.
“The Dime wanted to provide its customers expanded digital services, such as mobile, online banking and online documents, that were better integrated across customer touch points in order to improve customer experience and position themselves for the future,” said Anthony Jabbour, EVP, North American Financial Institutions, FIS. “This fully integrated, front-to-back solution allows it to do not only that, but also streamline operations, improve efficiency, reduce risk and consolidate vendors.”
FIS’ eDelivery and document output solution, in particular, will allow The Dime to integrate and consolidate its processes for delivering statements and financial information to customers, thus allowing the bank to reduce the number of outside vendors it works with and increase cost-efficiency.
With such important customer-facing changes, The Dime required a partner who could synchronize all of its new services across its core banking channels. FIS’ ability to provide market-leading solutions and strong, high-profile change management, including overseeing all aspects of the change from start to finish, were prime motivators for selecting FIS.“We were looking to better position ourselves to serve the future needs of our customers. To do that, we needed a top-notch technology partner with broad resources,” said Terry Mitchell, EVP and Chief Retail Officer, The Dime Savings Bank of Williamsburgh. “Among many other things, this change gives us a premier business online banking tool that allows us to offer our customers added convenience in how and where they access their funds, while also integrating our technology services so we can focus on the people we serve.”