CDW (NASDAQ: CDW), a leading provider of technology solutions to business, government, education and healthcare, today announced its Mobility at Work Report, a close look at issues of integrating mobile technologies into work environments, based on a survey of 1,200 IT professionals across eight industries and 1,200 workers who use personal smartphones and tablet computers at their jobs. While security around mobile devices is a constant issue, CDW’s survey found that managing mobility in the workplace presents a much broader set of challenges. IT departments and users alike agree that there is a “support gap.” Asked to grade their organization’s IT policies and technical support, only 41 percent of individuals using personal devices at their job give IT an A or a B. IT professionals had a more positive view of the support they offer, with 64 percent giving their own departments an A or a B, yet only 18 percent said they deserved an A.
Looking ahead, 90 percent of IT professionals surveyed expect growing use of personal mobile devices to have major impacts on their organizations’ networks, including:
- Increased bandwidth requirements (63 percent)
- Increased network latency (39 percent)
- Increased server requirements (44 percent) and storage requirements (37 percent)
In fact, many (39 percent) say they have already seen network performance suffer.
“Mobility has edged its way into the workplace, increasing and complicating IT’s workload, and often leading to frustration on all fronts. Securing devices, along with the data and networks they use, will always be a significant concern, but protecting users and employers is only one of five key aspects of mobility management at work,” said Andrea Bradshaw, senior director and general manager, mobility solutions, for CDW. “The network impacts confirm that IT needs a systems strategy to accommodate mobility. Our research also shows that users and IT alike see room for improvement in the level and quality of support that IT provides for mobility today.”