For my wife's birthday, I decided to try out a Facebook gift card so I used the
Send a Gift
function next to her birthday notification. I gave my wife the choice to pick her preferred vendor from about two dozen choices. She went with
(TGT - Get Report)
To my surprise, Facebook took her snail mail information and, within a week, she received a Facebook-branded Target gift card. This old style approach to doing a gift card supports the reality I've been trying to hammer home for months --
(SBUX - Get Report)
, with its superior digital and mobile strategy, is
tech's untold, underrated and most extraordinary story
Starbucks' gift cards and loyalty program work the way we expect these things to work in 2013. It's really quite stunning that Facebook's, at least in my particular experience, do not.
I made the birthday gift card purchase on my iPhone. My wife accepted the gift and completed the transaction on her iPad. Shouldn't Facebook have the operation perfected to the point where the entire process is hooked up with
(AAPL - Get Report)
or something? Why do you have to wait a week to get your gift card? You should be able to use it instantly.
Anyway, just a thought. Facebook has had to move quick with these efforts. From development and partnership standpoints, I imagine these things take time.
This highlights one advantage Starbucks has -- not only a massive, built-in customer base (like Facebook), but its own mobile and digital e-commerce platforms. On second thought, it's curious to consider why Facebook could not move with the same sort of efficiency and effectiveness.
Written by Rocco Pendola in Santa Monica, Calif.