This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Verint Partners With Badgeville To Power Customer-Centric WFO Gamification Solutions

Stocks in this article: VRNT

Verint® Systems Inc. (NASDAQ: VRNT) today announced a global partnership with Badgeville. Incorporating Badgeville’s specialized and sophisticated gamification capabilities to the market-leading Impact 360 ® Workforce Optimization (WFO) software suite, Verint customers can benefit from powerful engagement mechanics, gamification solutions and behavior analytics designed to help motivate and drive employee performance.

Many companies are increasingly focused on driving positive experiences for both employees and customers, and are turning to gamification to address the customer experience and employee engagement. Verint’s software helps organizations use the voice of the customer to drive operational excellence for global contact centers, branch and back-office operations, marketing and customer experience, and financial compliance. Today, a growing number of companies are using Impact 360 to support their business gamification initiatives—which reinforces Verint’s announcement from earlier this year. This is achieved through a variety of sophisticated game mechanics and feedback loops, such as points, badges, scoreboards and leaderboards, as well as the advanced ability to track high-value behaviors and reward these in the form of missions for employee levels. This ultimately helps improve quality, productivity and employee engagement.

The partnership with Badgeville, which commenced earlier this year, further reinforces Verint’s approach to driving and supporting employee engagement, company goals and customer care. Badgeville’s Behavior Platform helps enable businesses to add proven game mechanics to motivate high-value employee and customer behavior across websites, online communities, mobile and enterprise applications. Verint customers will now have access to Badgeville’s advanced, real-time engagement capabilities that can encourage specific behaviors and achieve targeted customer experience and enhanced revenue goals.

“Our customers are looking for more ways to engage a new generation of employees through collaboration to improve performance, compliance and overall satisfaction,” says Chris Zaske, global vice president, enterprise workforce optimization, Verint Enterprise Intelligence Solutions . “By partnering with Badgeville, our customers can capitalize on the correlation between engaged, motivated and high-performing employees and the delivery of better customer experiences and stronger sales results.”

The move to drive more competitive and engaging customer care environments is further validated by the analyst community. According to research firm Gartner, “Gamification is a powerful tool to engage employees, customers and the public to change behaviors, develop skills and drive innovation.” 1 The firm also states, “By 2015, 40% of Global 1000 organizations will use gamification as the primary mechanism to transform business operations.” 2

“Studies have shown that engaged employees are more productive and provide higher value to their respective businesses,” adds Kevin Akeroyd, senior vice president, field operations, Badgeville. “Verint is a clear market leader in providing the future of performance management solutions to its global customer base today.”

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 18,053.71 +23.50 0.13%
S&P 500 2,088.77 +6.89 0.33%
NASDAQ 4,806.8590 +33.3870 0.70%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs