Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Black Hills Federal Credit Union (Black Hills), a nearly $1 billion credit union based in South Dakota, has significantly enhanced its digital banking services for its 58,000 members. As part of an overhaul of its digital brand, including its website and online and mobile banking capabilities, Black Hills deployed Corillian Online ® and Mobiliti™ from Fiserv, along with several complementary solutions.
Black Hills improved the online banking experience for members with Corillian Online, adding integrated capabilities including bill presentment and payment through CheckFree ® RXP ® and person-to-person payments through Popmoney ® from Fiserv. According to the credit union, the new online capabilities have already been well received. In the first 90 days following the launch, more than 1,600 new users enrolled in online banking, and more than half of those also began using online bill pay.
Black Hills also deployed new mobile banking and payments services through Mobiliti. Members can now access financial information, transfer funds and pay bills at their convenience via three secure modes: SMS (text) messaging, mobile browser and, for the first time and in response to member requests, smartphone apps. The credit union also plans to add Mobile Source Capture™ from Fiserv, enabling members to deposit checks remotely by snapping a picture with their mobile phones, which will deliver significant value to members in areas far from branch locations.
Black Hills has been promoting the new online and mobile banking capabilities in a variety of ways, including statement inserts, in-product banners and through a marketing campaign that includes billboard, print, radio and television placements. The credit union has also utilized the complimentary Adoption Services consulting program available to Fiserv clients to maximize adoption and success of the enhanced banking services.
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