This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
See Cramer's multi-million dollar portfolio for FREE and get his new book Get Rich Carefully! Learn More

Orica Drives IT Operational Excellence With ServiceNow

Orica and ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that Orica received the ITSM Project of the Year Award from IT Service Management Forum (itSMF) Australia for its use of ServiceNow software-as-a-service to drive a large transformational effort to improve IT performance and globalize operational excellence.

Orica’s workforce comprises 15,000 staff operating in more than 50 countries. It is the largest provider of commercial explosives and blasting systems to the mining and infrastructure markets, and is the global leader in the provision of ground support in mining and tunneling. Orica also boasts a strong portfolio of manufacturing and distribution assets strategically located across Australia Pacific, Asia, EMEA, Latin America and North America.

Orica was honored for its innovative use of ServiceNow to standardize global IT processes and provide a consistent IT service experience for its users around the world. Key to the transformation was the ability to consolidate disparate, inconsistent IT processes and tools into a single system of record.

By moving to a global IT system, employee needs were no longer dependent on regional IT departments that could only provide support within local business hours. Now, with a new “follow-the-sun” service approach, IT support can be sourced from anywhere in the world. As a result of its standardized ITIL-based processes, the project produced enormous improvement in Orica’s ability to measure and report on IT service delivery against allocated KPIs.

“Throughout this project, we were able to deliver significant organizational change within Orica by adopting a new global way of working together. Although the project took a concerted effort from both IT and business leaders within our global organization, we could not have undertaken this alone,” said Hubert van Dalen, Global IT Infrastructure and Operations manager, Orica. Together with ServiceNow, and service partners Keystone and UXC Consulting, we have already benefited end-users through our ability to provide an increased level of support.”

“Organizations undergoing rapid growth often develop a siloed approach to IT,” said Jimmy Fitzgerald, vice president of Global Services and APJ Sales, ServiceNow. “ServiceNow helps enterprise IT transform the delivery of services by consolidating these disparate processes into a single system of record. We congratulate Orica for a successful IT service transformation and for winning the award. Orica’s use of ServiceNow demonstrates how IT can more effectively align with an organization’s business objectives to truly add value.”

Stock quotes in this article: NOW 

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
DOW 16,408.54 -16.31 -0.10%
S&P 500 1,864.85 +2.54 0.14%
NASDAQ 4,095.5160 +9.2910 0.23%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto
Advertising Partners

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs